Refund policy

Return & Refund Policy

Because each bowling pin is custom-made to order, all sales are final. Please review all personalization details, color choices, and design requests carefully before placing your order.

Returns & Exchanges

• I do not accept returns, exchanges, or cancellations on custom orders unless the item arrives damaged or incorrect due to my error.

• If your pin arrives damaged, please contact me within 5 business days of delivery with clear photos of the damage and the packaging so I can work with you on a replacement.

Imperfections

• For regulation wood and wood grain finish pins: brand new bowling pins may have small imperfections such as dents, ridges, or embedded fibers. These are normal manufacturing characteristics and not considered defects.

• Please note that I do not manufacture the pins — I design and customize them.

Refunds

• Refunds are only issued if the item cannot be replaced and the issue is due to my error.

• Shipping charges are non-refundable unless the return is due to my error.

If you have any questions about your order, please contact me before purchasing so we can ensure you get exactly what you want.